Lapidary Equipment Returns: 30 Days Free, No Questions Asked
Lapidary equipment returns at Lapidary Hub are deliberately simple. We want you to feel confident buying tools and machinery online, sight-unseen, so we offer a straightforward 30-day return window with free return shipping on eligible items — not just for faults, but for genuine change-of-mind returns too.
30-day return window – Lapidary Equipment Returns
You have 30 days from the date of delivery to return most items purchased from Lapidary Hub for a refund or exchange. Returns within this window are free — we cover the cost of return shipping for eligible items, so you don’t pay to send a product back to us.
What can be returned
Most lapidary equipment returns are accepted if:
- The item is unused, in its original condition, and in its original packaging
- You have proof of purchase (order number or receipt)
- The return is initiated within 30 days of delivery
This includes change-of-mind returns, not just faulty items — if a saw, tumbler, or grinding unit isn’t the right fit for your workshop, you can send it back within the window.
What can’t be returned
A small number of items can’t be accepted as lapidary equipment returns, for hygiene, safety, or practical reasons, including:
- Used consumables (grits, polishing compounds, dops, adhesives) once opened
- Items damaged through misuse rather than a manufacturing fault
- Custom or special-order equipment, where applicable (clearly marked on the product page if so)
Faulty or incorrect items
If an item arrives faulty, damaged in transit, or different from what you ordered, this isn’t a change-of-mind return — it’s a fault, and different rules apply in your favour. Contact us as soon as possible at sales@lapidaryhub.com with your order number and a description (and photo, if possible) of the issue. We will arrange a repair, replacement, or full refund, in line with your rights under the Australian Consumer Law.
As an Australian retailer, every product we sell comes with consumer guarantees that exist independently of any policy on this page — these guarantees can’t be excluded, restricted, or modified by anything written here.
How to start a return
- Email sales@lapidaryhub.com with your order number and the reason for return.
- We’ll confirm eligibility and send you a free return shipping label or instructions.
- Pack the item securely in its original packaging where possible.
- Once we receive and inspect the returned item, we’ll process your refund or exchange.
Refund timelines
Once your returned item is received and inspected, refunds are processed within [FILL IN: e.g. “5–10 business days”] back to your original payment method. You’ll receive an email confirmation once your refund has been issued.
Exchanges
If you’d prefer an exchange rather than a refund — for example, swapping a grit size or moving up to a larger machine — let us know when you start your return and we’ll arrange it directly, without needing to process a separate new order.
Why our lapidary equipment returns policy is more generous than most
Plenty of online retailers only accept returns for genuine faults, leaving you stuck with a saw or tumbler that simply wasn’t the right size or power for your workshop. We don’t think that’s fair when you’re buying machinery you can’t physically test before delivery. That’s why our returns extend to change-of-mind purchases as well as faults, within the same 30-day, free-shipping window.
Questions about a return
If you’re unsure whether an item qualifies, or you need help starting a return, visit our Contact Us page or email sales@lapidaryhub.com. For delivery-related questions, see our Shipping Policy.