Contact Lapidary Hub: Australia’s #1 Lapidary Equipment Specialists

Contact Lapidary Hub any time you have a question about a product, an existing order, or whether a particular machine suits your workshop. We read and respond to every message ourselves — there’s no call centre and no ticket queue standing between you and a real answer.

Email us directly

sales@lapidaryhub.com

This is the fastest way to contact Lapidary Hub. For order enquiries, please include your order number so we can find your details quickly and respond with specifics rather than a generic reply.

Our business details

You can independently verify our ABN registration at any time via the Australian Business Register, the official Australian Government register of business entities.

Before you contact Lapidary Hub

For quick answers to common questions about shipping times, returns, or choosing the right equipment, check our FAQ page first — it covers most of what new customers ask before they reach out. For specifics on delivery timeframes and costs, see our Shipping Policy. For returns or warranty questions, see our Returns & Refunds Policy.

What to include in your message

To help us respond faster when you contact Lapidary Hub, please include:

• Your order number, if your enquiry relates to an existing order
• The product name or SKU you’re asking about
• A brief description of what you need help with

Send us a message

Business hours

Monday to Friday, 24 Hours AEST. We respond to all emails within 1 business day.

Wholesale and trade enquiries

If you run a jewellery business, lapidary club, or retail outlet and want to discuss bulk pricing on tumblers, blades, or grinding consumables, mention this in your first message along with the quantities you’re considering. Wholesale enquiries take slightly longer to respond to than standard orders, since they often involve checking current stock levels across multiple product lines before we can quote accurately, but we treat them as a priority and aim to reply within one to two business days.

What happens after you contact Lapidary Hub

Once you send a message, here’s what to expect. We aim to read and reply to every enquiry within one business day, often sooner. If your question is about an existing order, we’ll check the order status and tracking details before replying, so the first response you get is useful rather than a request for more information we could have looked up ourselves. If your question is about choosing equipment — a trim saw, a cabbing machine, or a tumbler — we’ll ask a few clarifying questions about your stone type, budget, and workshop space if needed, since the right recommendation genuinely depends on those details.

For warranty or fault claims, we may ask for a photo or short video of the issue. This isn’t a formality; it usually lets us diagnose the problem and offer a fix, replacement, or refund faster than going back and forth over email describing it in words.

Other ways to reach Lapidary Hub

Email is currently the most reliable way to contact Lapidary Hub, and the one we recommend for anything involving an order number, a product question, or a wholesale enquiry. If we add a phone line or live chat in future, this page will be updated to reflect it, along with updated hours below.

Why contact Lapidary Hub instead of guessing

Lapidary machinery is a real investment, and the wrong choice of saw, grinder, or tumbler can cost you time and money. Rather than relying on generic product copy alone, reach out before you buy if you’re unsure which trim saw blade size suits your slab thickness, which grit progression to start with, or whether a 3-pound or 12-pound tumbler barrel fits your project. We would always rather answer that question upfront than process a return later.