Shipping Policy Australia | Lapidary Hub

Lapidary Hub — Policies

Shipping Policy

How we deliver lapidary equipment and gemstone cutting tools across Australia and worldwide.

Last updated: June 2026

At Lapidary Hub, we understand that the lapidary tools and equipment you order are more than a purchase — they are the foundation of your craft. Whether you are setting up your first cabbing station, upgrading to a precision faceting machine, or restocking diamond grinding wheels and polishing supplies, we are committed to getting every order to your door safely, promptly, and with full transparency from the moment you click buy.

This page sets out our complete shipping policy australia customers and international buyers can rely on. It covers domestic and international delivery, freight options for large lapidary machinery, tracking, customs information, and what to do if something goes wrong. We encourage you to read the relevant sections before placing your order so that your experience is seamless from checkout to the workbench.

If you have a question that is not answered here, our support team is always happy to assist. You can reach us through the contact details at the bottom of this page, or browse our lapidary equipment collection to start building your order today.

Order Processing Times

All orders placed on Lapidary Hub are processed on business days, Monday to Friday, excluding Australian public holidays. Our standard processing window is 1–3 business days from the time payment is confirmed. During peak periods — such as promotional sales, holiday shopping seasons, or following major product launches — processing may extend to up to 5 business days. We will notify you by email if any delay applies to your order.

Orders placed on weekends or public holidays are queued for processing on the next available business day. Once your order has been picked, packed, and dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier details.

Standard Processing1–3 business days

Peak Period ProcessingUp to 5 business days

Cut-off Time12:00 PM AEST weekdays

Dispatch ConfirmationEmail with tracking link

If you require urgent dispatch for a time-sensitive project or event, please contact us before placing your order so we can confirm current lead times and advise you accordingly.

Shipping Destinations

Lapidary Hub ships to addresses throughout Australia, including metro, regional, and many remote locations. We also offer international shipping to selected countries. Please review the relevant sections below for full details on delivery zones, timeframes, and any restrictions that may apply to your location or product type.

Australian Shipping

Our primary carrier for domestic deliveries is the Australia Post delivery network, supplemented by national courier services for heavier or bulkier lapidary equipment. We select the most appropriate carrier based on the dimensions, weight, and fragility of your order, as well as your delivery location.

Standard Shipping

Standard shipping is available for most items in our store, including small accessories, diamond blades, polishing compounds, and rock tumbling media. Deliveries to major metropolitan areas typically arrive within 3–7 business days from dispatch. Regional and rural addresses may take an additional 2–5 business days depending on carrier schedules and access conditions.

Express Shipping

Express shipping is available at checkout for eligible orders. Express services generally deliver to metro areas within 1–3 business days from dispatch. Express shipping is subject to carrier availability and is not guaranteed for all postcode zones, particularly in remote areas of Western Australia, Northern Territory, and Queensland. We will advise you at checkout if express is unavailable for your postcode.

Large Machinery and Freight

Faceting machines, cabbing machines, and other large lapidary equipment are dispatched via road freight carriers. Please refer to the dedicated Large Machinery Freight Deliveries section below for full details.

International Shipping

Lapidary Hub is proud to support the global lapidary community with international shipping to a growing number of destinations. International orders are shipped via registered international mail or express courier, depending on the size and value of the consignment. All international orders are dispatched in AUD, and any currency conversion is handled by your payment provider at the prevailing exchange rate.

We currently ship internationally to New Zealand, the United States, Canada, the United Kingdom, select European Union countries, and other destinations on request. If your country is not listed at checkout, please contact us directly before placing your order — we will do our best to accommodate your request.

Important: International shipments for lapidary equipment may be subject to import restrictions in your destination country. Certain diamond tools, machinery, and abrasives may require permits or may be restricted for import. It is your responsibility to verify compliance with your local regulations before ordering. Please review the Customs, Duties & Import Taxes section below for more information.

Estimated Delivery Timeframes

The following timeframes are estimates only and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary based on carrier performance, public holidays, weather events, and customs processing for international orders.

Destination	Service	Estimated Timeframe
Australian Metro	Standard	3–7 business days
Australian Metro	Express	1–3 business days
Australian Regional	Standard	5–10 business days
Australian Remote	Standard / Freight	7–15 business days
New Zealand	International Standard	7–14 business days
USA / Canada / UK	International Standard	10–21 business days
Rest of World	International Standard	14–30 business days
Large Machinery (Domestic)	Road Freight	5–15 business days

These estimates represent typical performance under normal conditions. Lapidary Hub does not accept liability for delays caused by carrier events, customs clearance times, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the total weight and dimensions of your order, your delivery address, and your chosen shipping method. All shipping charges are quoted and charged in Australian Dollars (AUD) and include GST for Australian orders.

We periodically offer free shipping promotions on eligible domestic orders over a specified order value threshold. Any free shipping offers will be clearly advertised on our website and applied automatically at checkout when all qualifying conditions are met. Free shipping offers do not apply to freight deliveries, oversized items, or international orders unless specifically stated.

For bulky or heavy lapidary machinery, a freight surcharge will be displayed at checkout. If a freight quote cannot be automatically calculated for your location — for example, in very remote postcodes — we will contact you after your order is placed to confirm the applicable freight cost before processing your payment.

Tracking Information

All Lapidary Hub orders include tracking as standard. Once your order has been dispatched, you will receive an email containing your tracking number and a direct link to the carrier’s tracking portal. You can use this number to monitor the progress of your shipment in real time.

Please allow up to 24 hours from receiving your dispatch confirmation for tracking information to become active on the carrier’s system. If your tracking number is not updating after 48 hours, please contact us and we will liaise with the carrier on your behalf.

For large machinery sent via road freight, your assigned freight carrier will contact you directly with delivery scheduling information once your consignment is in their network.

Delayed Shipments

Shipping delays can occur due to high parcel volumes, adverse weather events, carrier network disruptions, or public holidays. If your order has not arrived within the estimated delivery window, we recommend taking the following steps before contacting us:

• Check your tracking number using the link provided in your dispatch email.
• Check all accessible delivery points at your address, including parcel lockers and reception areas.
• Contact the carrier directly using the tracking number for the most current status update.

If your shipment is more than 5 business days beyond the estimated delivery date and tracking shows no movement, please contact our support team at the details below. We will open an investigation with the carrier and keep you updated throughout the process.

Lost or Damaged Packages

In the unlikely event that your lapidary equipment or gemstone cutting tools arrive damaged, or if your order is confirmed lost by the carrier, please notify us within 7 days of the expected delivery date by emailing our support team with the following information:

• Your order number
• A description of the damage or the circumstances of the lost parcel
• Clear photographs of the damaged packaging and items (for damage claims)

We will assess the situation promptly and work with the carrier to resolve your claim. Depending on the outcome of the investigation, we will arrange a replacement shipment or provide a suitable resolution in accordance with your rights under Australian Consumer Law. We do not accept liability for damage caused by inadequate address information provided by the customer, or for parcels delivered to a neighbour or safe drop location as directed by the recipient.

Customs, Duties & Import Taxes

For international orders, your shipment may be subject to customs inspection, import duties, and taxes levied by your destination country’s government. These charges are entirely the responsibility of the recipient and are not included in the product price or shipping cost charged by Lapidary Hub.

Customs and import regulations vary significantly by country. Before placing an international order for lapidary equipment, faceting machines, diamond blades, or abrasive supplies, we strongly recommend consulting the relevant customs authority in your country to confirm that your intended products are permitted for import and to understand any applicable duties or fees.

Customers importing into Australia should refer to the Australian Border Force import requirements for guidance on goods entering the country. International customers should consult their own national customs authority.

Lapidary Hub will not undervalue shipments or falsify customs declarations. Requests to do so will be declined, as this practice is illegal under Australian law and the laws of most destination countries.

Incorrect Shipping Information

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. Please review your delivery details carefully before submitting your order. If you notice an error in your shipping address after placing an order, contact us immediately — we will do our best to correct it before dispatch. Once an order has been dispatched, we cannot redirect it in transit.

Orders returned to us due to an incorrect, incomplete, or undeliverable address will be held for 14 days. We will contact you to arrange redelivery. Additional shipping charges will apply for redelivery. If we are unable to reach you within 14 days, the order may be restocked and a store credit or refund (less original shipping costs) issued at our discretion.

Large Machinery Freight Deliveries

Heavy lapidary equipment — including faceting machines, cabbing units, trim saws, and grinding stations — is classified as freight and is handled separately from standard parcel delivery. These items are palletised or crated and dispatched via road freight carriers to ensure they arrive in perfect working condition.

What to Expect with Freight Deliveries

• Kerbside delivery only: Our freight carriers deliver to the kerbside or building entrance. They are not responsible for carrying goods inside your premises. Please ensure you have adequate help or lifting equipment on hand at the time of delivery.
• Delivery appointment: The freight carrier will contact you to arrange a suitable delivery window. Please ensure someone is available to receive and sign for the consignment.
• Inspection on delivery: Before signing the delivery receipt, inspect the packaging for any visible damage. Note any concerns on the delivery paperwork and photograph any damage before accepting the item. Signing without notation limits your ability to make a damage claim.
• Stair access and special requirements: If your delivery address has restricted access, stairs, or requires specialised equipment, please advise us at the time of ordering. Additional fees may apply.

Signature Requirements

Orders above a certain value threshold, and all freight deliveries, will require a signature on delivery. If you are not available at the time of delivery, the carrier will leave a calling card with instructions on how to arrange redelivery or collect your parcel from a nearby depot or Australia Post outlet. We recommend nominating a safe drop location at checkout if you are regularly unavailable during business hours — however, please note that safe drop authorisation is at the carrier’s discretion and cannot be guaranteed for high-value items.

PO Box Deliveries

Standard small parcels sent via Australia Post can be delivered to a PO Box address. However, freight deliveries and courier shipments for larger lapidary equipment cannot be sent to a PO Box, as these carriers require a physical street address for delivery. If you provide a PO Box for an ineligible item, we will contact you to obtain a physical delivery address before dispatching your order.

Remote Area Deliveries

We are committed to servicing lapidary enthusiasts and professionals throughout all of Australia, including customers in remote and very remote locations. Delivery to these areas may take longer than standard estimates and may attract additional shipping surcharges. These surcharges will be clearly communicated at checkout or, where automated calculation is not possible, we will contact you prior to dispatch with an updated shipping quote.

Some very remote locations may only be serviced by specific carriers or via agent networks, which may extend delivery timeframes further. We will always do our best to find the most practical and cost-effective solution for your delivery location.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after placing it. We can usually accommodate changes or cancellations if your order has not yet been dispatched. Once an order is in the packing or dispatch process, we may not be able to make changes, and standard return or refund procedures will apply instead.

For made-to-order items or special-order lapidary equipment sourced from suppliers on your behalf, cancellations may not be possible after a certain point in the fulfilment process, and restocking fees may apply. We will advise you clearly at the time of ordering if these conditions apply to your purchase.

Frequently Asked Questions

How long will it take to receive my order?

Delivery times depend on your location and chosen shipping method. After our standard 1–3 business day processing window, most Australian metro orders arrive within 3–7 business days via standard shipping, or 1–3 business days via express. Regional and remote addresses take longer. International orders can take anywhere from 7 to 30 business days depending on the destination country and customs processing. Please refer to the Estimated Delivery Timeframes table above for a full breakdown. Do you offer free shipping on lapidary equipment orders?

We periodically run free standard shipping promotions for qualifying domestic orders over a specified AUD threshold. These offers are automatically applied at checkout when all conditions are met and are advertised on our website when active. Free shipping does not apply to freight deliveries, oversized lapidary machinery, or international orders unless explicitly stated in a promotion. Can I track my lapidary equipment order?

Yes. All orders include tracking as standard. Once your order is dispatched, you will receive an automated email with your tracking number and a link to the carrier’s tracking page. Please allow up to 24 hours for tracking to activate after receiving your dispatch confirmation. If your tracking is not updating after 48 hours, contact our support team and we will investigate with the carrier. Do you ship lapidary equipment internationally?

Yes. We ship to New Zealand, the United States, Canada, the United Kingdom, select EU countries, and other destinations on request. International orders are shipped via registered international mail or express courier, depending on the weight and value of the consignment. Please be aware that import duties and taxes in your destination country are your responsibility as the recipient. What happens if my parcel is damaged on arrival?

If your order arrives damaged, contact us within 7 days of the expected delivery date with your order number, a description of the damage, and clear photographs of both the packaging and the affected items. We will assess your claim promptly and arrange a replacement or suitable resolution in line with Australian Consumer Law. For freight deliveries, always inspect packaging before signing the delivery receipt and note any damage on the paperwork before the driver leaves. Can you deliver faceting machines and cabbing units to my door?

Yes. Large lapidary machinery is shipped via road freight carriers and delivered kerbside to your address. Our freight carriers will contact you to arrange a delivery window. Please ensure you have adequate assistance available to move the item from the kerbside into your workspace, as freight carriers are not responsible for carrying goods inside your premises. If you have restricted access or require a specific delivery arrangement, please advise us when ordering. Will I need to pay customs duties on my international order?

International shipments may be subject to import duties, GST or VAT, and other taxes levied by your destination country’s customs authority. These charges are not included in your Lapidary Hub order total and are entirely the recipient’s responsibility. We recommend consulting your local customs authority before placing an international order for lapidary equipment, especially if you are importing diamond tooling or abrasive machinery, as these categories may be subject to additional scrutiny or regulation in some countries. Can I send my order to a PO Box?

Small parcels sent via Australia Post can be delivered to a PO Box. However, larger items shipped by courier or road freight require a physical street address. If you provide a PO Box for an item that requires a physical address, we will contact you before dispatch to obtain the correct delivery details. What if I entered the wrong delivery address?

Contact us immediately by email with your order number and the correct address. If your order has not yet been dispatched, we will update it at no charge. Once an order is dispatched, we cannot redirect it in transit. Orders returned to us due to an incorrect address will be held for 14 days and redelivered upon your request, with additional shipping charges applied. Do you ship to remote areas of Australia?

Yes. We service all of Australia, including remote and very remote locations. Delivery to these areas may attract additional shipping surcharges and extended timeframes. Where our checkout system cannot automatically calculate a freight cost for your postcode, we will contact you with a manual freight quote before processing your order. We are committed to providing fair access to quality lapidary equipment for customers throughout the country. Can I change or cancel my order after placing it?

Contact us as soon as possible after placing your order if you need to make changes or cancel. We can usually accommodate this if the order has not yet entered the packing or dispatch process. For special-order or made-to-order lapidary equipment, cancellation may not be possible beyond a certain point, and restocking fees may apply. We will clearly communicate these conditions at the time of ordering.

Contact Information

Our customer support team is available to assist with any shipping-related enquiry, including order status, delivery scheduling for large lapidary machinery, international shipping quotes, and claims for lost or damaged goods. Please have your order number ready when you contact us for the fastest possible resolution.

• Website: lapidaryhub.com
• Shop: Browse our lapidary equipment collection
• Shipping Policy Page: lapidaryhub.com/shipping-policy/

We aim to respond to all enquiries within 1–2 business days. For time-sensitive shipping queries, please indicate the urgency in your message subject line.

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